Frequently Asked Stoneline / Stonedine Questions
What is the difference between Stoneline and Stonedine?
Stoneline and Stonedine are the exact same product. The only difference is the company that sells it. Stoneline is sold by PS Marketing (SI) Ltd and Stonedine is sold by Brand Developers. Stoneline offers products individually and a wider range of cookware.
What is Stoneline / Stonedine made of?
Material: Stainless Steel, Aluminum, Glass; 4 mm magnetized stainless steel plate base (ensures even heat distribution)
Reinforced Stone Coating: The Stoneline / Stonedine coating consists of very tiny particles of stones which make the surface very hard. In a very complex process those are made into the non-stick coating. The aesthetic-looking Stoneline / Stoneline coating has a very high durability, abrasion resistance and long-life due to the stone particles. Because the special Stoneline / Stonedine coating merges completely with the raw material, it is like cooking on hot stone.
The result of this process is the hardest coating ever created for cookware and many times improved over Teflon. The innovative Stoneline / Stoneline coating, with its special surface allows completely non-scouring, non-scratch cleaning and cooking.
Stoneline / Stonedine products are successfully abrasion tested to 40,000-50,000 abrasions. Most competitors only achieve 4,000-5,000 abrasions without getting worn. This is why your Stoneline / Stonedine pans will cook beautifully for many years and why we can offer a 12 year warranty.
Stoneline / Stonedine Cookware Base: The Stoneline / Stonedine aluminum has a very thick base (4.5 mm), which absorbs heat in an optimal way for best cooking results. It also has extraordinary conductivity characteristics, which reduces the cooking-time, so that it is more energy efficient.
Do you need oil in cooking to keep foods from sticking?
Absolutely no oils or butter needed to retain non-stick during cooking. It is the best steak or fish pan ever as it browns food and doesn’t broil like many competitors. Restaurant quality steaks at home every time. The only oil needed in the pan is when you are seasoning it.
Do I need to “season” my pan?
Yes. Before you use your Stoneline / Stonedine pans for the 1st time, please clean with a soft sponge in warm soapy water. Be sure any loose metallic particles from production are removed. Allow the cookware to dry. Now season your COLD cookware by placing a few drops of cooking oil on a paper towel and spread over the cookware surfaces. Your Stoneline cookware is now ready to use!
What cooking surfaces can Stoneline / Stonedine be used on?
All stovetop surfaces – gas, electric, induction, ceramic
How do I clean Stoneline / Stonedine? Can I put it in the dishwasher?
Like all non-stick cookware, we do not recommend putting Stoneline in the dishwasher because of the harsh detergents. Because Stoneline is so easy to clean we recommend hand washing with a nylon brush or “Scotchbrite” type cleaning pad, or simply wipe out with a paper towel.
What is the maximum heat temperature Stoneline / Stoneline pots/pans are safe for oven use?
The pots, pans and lids are safe up to 350 degrees Fahrenheit/180 degrees Celsius. NEVER put a hot pan straight into cold water as it may cause the cookware coating to crack.
What are the handles made of?
A type of plastic resin called crystalline polyethylene terephthalate (CPET), designed to withstand heat up to 338 Fahrenheit/170 degrees Celsius. If you place a pan in the oven to grill the top like a Frittata we recommend placing tinfoil over the handles to protect them.
Can I use metal tools?
We recommend silicone, wood or similar tools for best care of your cookware.
Can I cut in the pan?
It’s not recommended as the surface will suffer some damage same as if you cut into any metal pan.
My pan is losing its non-stick feel. What do I do?
If you have put your pan in the dishwasher, you may feel it is losing its natural non-stick feeling. If so, re-oil the pan. Take a paper towel and wipe oil on the surface while cold. Wipe out any excess. This will re-season the pan.
What is the Stoneline 12 Year Warranty?
Stoneline guarantees the cookware to be free from defects in workmanship and material under normal private use and service for a period of 12 years. Further details and conditions of our warranty may be found in your purchase invoice.
Where is Stoneline / Stonedine Made? Is it a new product?
Stoneline was developed and invented in Germany. Over 1.2 Million Stoneline cookware units have been sold in Europe, Australia and New Zealand. In 2009 it was offered for the first time in the US.
Being a stone coating does this mean the pots & pans are very heavy?
No!, Stoneline / Stonedine has a very unique coating which allows it to be super tough and durable but consequently not heavy in weight! Elderly etc who have trouble lifting can use our products, they are only slightly heavier than normal cookware.
I am a vegetarian, would these products be suitable for just cooking veges?
Absolutely, all of our products are suitable for all types of cooking, it is extremely versatile. Because you don't need butter or oil the food your cooking cooks in its natural juices and flavours, It just makes food taste better!
I have small round circles at the base of all of my pots and pans, what are these for?
Stoneline / Stonedine Cookware has a unique magnetic bottom which allows cooking by induction. The small circles are designed to circulate the heat evenly through the pan to avoid hot spots and burning in certain areas of your pan.
Can I purchase product online?
Yes you can, please click here and you will be re-directed to our online shop
You say completely non-stick cooking?
The coating used in our cookware is of extremely high quality, it is engineered and designed in such a way that with most cooking you don't even need to use oil, butter or other aids. Stoneline simply means stone coating which has been proven by our customers response to be the best surface most people have used on the non-stick market, especially true when you can now cook restaurant quality steaks, chicken or fish first time everytime.everytime
I only want to buy a smaller pan rather than the 28cm gourmet pan, is this possible?
Yes new products are now available. With the unique coating, all of our cookware no matter how big is extremely easy care. Stoneline makes a great present so any piece you aren't using will be greatly appreciated by family or friends!
Do you attend shows and events where I can see the cookware in action?
Yes we do, we try to attend all major shows within New Zealand and Australia. All events we are attending are listed in our events calendar. Give us a call anytime to find out where we will be next 0800 786 635.
I have purchased online, how long can I expect for delivery?
We aim to have orders processed as quickly as possible. Delivery is usually within 5 working days, one of our staff members will contact you should there be potential delays.